Customer service / Player support (KZ / RU)

Garena - is an international online game developer and publisher. Our portfolio of published games includes such well-known titles as League of Legends, Call of Duty Mobile, Arena of Valor. We always strive to bring new and exciting experiences to our players, so at this point, we are strengthening our CIS publishing team and looking for a Customer Service (Player Support) Specialist to support players of our ambitious mobile games.

*English proficiency is required. Don't forger to attach your CV to the application.

Над чим працювати?

• Платформи: PC, Mobile, iOS, Android

На які завдання (обов'язки)?

• Support customers (mobile game players) by providing helpful information and troubleshooting assistance for all issues via a ticket support system

• Report found bugs/issues to developers, QA, or related departments

• Help ensure that customers are satisfied with products, services, and features

• Monitor and generate regular reports to upper management for relevant metrics

• Ad hoc tasks including but not limited to quality assurance, localization, and community engagement support

Якого професіонала шукаємо?

• Bachelor’s degree in any related field is preferred

• Able to work overtime, shift work

• Knowledge and skill in using Microsoft Word, Excel, PowerPoint, Gmail

• Good in Russian and English language

Що для нас важливо в людині?

• Have very good communication and negotiation skills

• Good personality, service-minded person, know how to build good human relationship

• Passionate to games, gaming industry 

Чому у нас приємно працювати?

• Ambitious projects

• Work within a leading publisher company with a large international presence

• Transparent system of professional growth

• Cool team in love with games

Які умови і бонуси?

• Competitive salary according to interview qualifications

• Annual bonus and salary evaluation

• Reimbursement of insurance and education

• Official employment according to the Labor Code

• Remote work, flexible hours

• International business trips in accordance with the epidemiological situation