CUSTOMER SUPPORT SPECIALIST

We are looking for a talented and passionate Community Manager to join our team and support our beloved users!.

As a multi-disciplinary team of developers, artists and game designers, with our shared expertise, we strive to create beloved games that reach millions of people around the globe.

Над чем работать?

• Название проекта(ов): Idle Pet Shelter, Idle Royal Stories, Idle Inn Tycoon, Frogs Kitchen
• На какой стадии проект(ы)? In Development
• Жанры: Казуальные
• Платформы: Mobile

Размер и структура команды?

25 people

На какие задачи (обязанности)?

• Providing support to players, for inquiries about game, features, promotions, game progression and experience, technical issues, lost accounts, missing wins, purchase issues.

• Delivering service to players that is good enough and fast enough to meet all the studio targets.

• Trendwatching of Social media tools, applications, channels and inform the development team on potential opportunities;

• Staying up to date with all current game features.

Какого профессионала ищем?

• 0.5+ year experience as customer support, community manager, smm or similar

• Discipline and flexibility

• Ability to balance workload to maintain all communication sources Discord, Helpshift, Email

• Passion for games

• Appreciation and understanding of teamwork

• Advanced English

Will be a plus

• Commercial experience running international communities

• Knowledge of Photoshop, Video Editors or similar tools

Что для нас важно в человеке?

We pay attention to your soft skills